Legal

Terms of Service

Last updated: 10 October 2026

These Terms of Service (“Terms”) govern your access to and use of the SmartScale Solutions website at smartscalesolutions.in (the “Site”). By using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

1. About us

SmartScale Solutions is an independent eCommerce operations agency based in Ahmedabad, Gujarat, India, serving brands that sell on Amazon and other marketplaces. We are not affiliated with, endorsed by, or sponsored by Amazon. The Site provides information about our services and a way to contact us. The content is for general informational purposes.

2. Use of the Site

You agree to use the Site lawfully and not to:

• use it in any way that breaches applicable laws or regulations;
• attempt to gain unauthorized access to the Site, its servers, or related systems;
• introduce malware or disrupt the Site's operation;
• scrape, copy, or harvest content or data except as permitted by us in writing;
• misrepresent your identity or submit false information through our forms.

3. Intellectual property

All content on the Site, including text, design, graphics, logos, and the SmartScale Solutions name and mark, is owned by or licensed to SmartScale Solutions and is protected by applicable intellectual-property laws. You may not copy, reproduce, distribute, or create derivative works from it without our prior written permission.

4. Information you submit

When you submit information through our forms, you confirm it is accurate and that you are entitled to provide it. We handle personal data as described in our Privacy Policy. This Site sets no cookies of its own and runs no advertising trackers; its host counts visits without cookies, as the Privacy Policy explains.

5. No warranties

The Site and its content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. We do not warrant that the Site will be uninterrupted, error-free, or secure. Any case studies, statistics, or examples are illustrative and do not guarantee any particular outcome or result for your business.

6. Third-party links

The Site may link to third-party websites or services (for example, social media or external tools). We are not responsible for the content, policies, or practices of those third parties, and links do not imply our endorsement.

7. Limitation of liability

To the fullest extent permitted by law, SmartScale Solutions will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to your use of (or inability to use) the Site.

8. Indemnity

You agree to indemnify and hold harmless SmartScale Solutions from any claims, losses, liabilities, and expenses arising out of your misuse of the Site or breach of these Terms.

9. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute relating to the Site or these Terms is subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India. Nothing in this clause removes any protection you have under the mandatory law of the country you live in, and it does not affect your data protection rights, which are set out in our Privacy Policy (including Section 12 if you are in the UK or the EU).

10. SmartScale Seller Hub (our app)

This section applies when you use SmartScale Seller Hub on any plan, including Client view. Billing, the free trial, cancelling and refunds for paid plans are set out in the Seller Hub plan terms. If you are a client of our account or advertising management services, your services agreement also applies, and it prevails where the two differ.

• Your Amazon permissions. You authorize Seller Hub yourself in Seller Central and in Amazon Ads, only for accounts you are entitled to authorize, and you can remove that access at any time. If you use the Agency plan, you confirm that each client authorized Seller Hub in their own accounts and agreed that you may see their data.
• Your logins. Keep your login details private. You are responsible for what is done with the logins you hold or give to others, and you will tell us straight away if you think one has been misused.
• Changes in your advertising account. Seller Hub suggests changes; it makes changes in your Amazon Ads account only when you apply them, when an automatic rule you switched on applies them, or when we apply them under your services agreement. You are responsible for the changes made on your instruction and for your advertising spend. Every change is recorded, and most can be undone in Seller Hub. Amazon may reject or adjust a change.
• Fair use. Use Seller Hub only for your own accounts or accounts you are authorized to manage, and in line with Amazon's policies. Do not try to access data that is not yours, copy or reverse engineer the app, resell access to it, or overload it.
• Availability and data. We work to keep Seller Hub available, but it can be interrupted, for example for maintenance or when Amazon's services are unavailable or limit requests. The figures come from Amazon's reports, which Amazon may delay or correct, so check important decisions against Seller Central. Seller Hub does not guarantee any particular result.
• Your data. We handle the data Seller Hub reads as described in Section 14 of our Privacy Policy, and we delete it within 30 days after your access or plan ends.
• Suspension. We may suspend access for misuse, a breach of these Terms or of Amazon's policies, a security risk, or unpaid invoices as set out in the plan terms. Where we can, we tell you first.
• Liability. To the extent the law allows, our total liability for any claim about Seller Hub is limited to the fees you paid for Seller Hub in the 3 months before the claim, and Section 7 applies to Seller Hub as it does to the Site.
• Changes to the app. We improve Seller Hub over time. If a change materially reduces what a paid plan includes, we tell you at least 30 days before, and you may cancel before it takes effect.

11. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above shows the latest revision. Continued use of the Site or of Seller Hub after changes means you accept the updated Terms; for paid plans, we tell you by email before a material change.

12. Contact

SmartScale Solutions
Email: hello@smartscalesolutions.in
Website: smartscalesolutions.in
Ahmedabad, Gujarat, India